Heart to Heart is pleased to offer the following refund policy. If you wish to cancel your registration more than 48 hours before the start of your originally scheduled course, simply notify us in writing of this fact. The best way to do this is to reply to your confirmation email and request the refund. This way you have a confirmed time that you requested the refund. Refunds will be issued in the same method of payment as the original payment (e.g., credit card purchases will be credited to the original credit card account).
Less than 48 hours before the start of your course, no refund is possible however we will transfer 100% of your payment to another course of your choice. You may contact us via telephone 416-960-5319 or email (firstname.lastname@example.org) to request the change to your new course.
Transfers – The first transfer is free. Additional course changes may be subject to a $25 administration fee. Application of this fee is strictly at the discretion of Heart2Heart.
Instructor Courses – If you are enrolled to become a First Aid Instructor, due to the very small class sizes no refund or transfer is possible for this program unless the course is cancelled or postponed by Heart2Heart. This supersedes the refund policy as listed above for our regular courses.
Vancouver Location – Registrations at our Vancouver location are 100% non-refundable.